iXp GUI not displaying any alarms
search cancel

iXp GUI not displaying any alarms

book

Article ID: 424069

calendar_today

Updated On:

Products

CA Workload Automation iXP

Issue/Introduction

The iXp Graphical User Interface (GUI) is not displaying any alarms for a specific AutoSys instance.

Environment

Products: iXp, WorkloadAutomationAE (AutoSys) 

 

Resolution

To resolve this issue, you must adjust the alarm history settings in the iXp AdminTool:

  1. Exit the iXp GUI.

  2. Login to the ixp AdminTool as the ixpAdmin user.

  3. Select the Instance Tab.

  4. Set the AUTOSERV field to the specific AutoSys instance encountering the issue.

  5. In the General tab, locate the "Alarm Past Hours" setting.

  6. Adjust the value from 0 to a positive value, such as 6 (this determines how many hours of past alarms the GUI will fetch).

  7. Save the change.

  8. Exit the ixp AdminTool.

  9. Log back into the ixp GUI and verify that the alarms are now visible.

Powered by Wolken Software