RSM: Nothing happens when creating a defect or user story

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Article ID: 4240

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Updated On:

Products

CA OPS/MVS Event Management & Automation CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

NOTE: CA Agile Central Support Manager and CA Agile Central IBM ClearQuest Integration will no longer be enhanced or fixed and technical support will be discontinued effective September 30, 2017. Learn more here.

 

Nothing happens when creating a defect or a user story.

Note: You may see an Error: uncaught exception message in your browser error console.

Cause

This occurs if the Case custom fields created by Rally Support Manager do not have their Field-level security Visible flag checked.

Environment

Release:
Component: ACPREM

Resolution

1. In Salesforce, go to Setup and select App Setup → Cases → Fields.

2. Scroll down to the Case Custom Fields & Relationships section and for the fields in Step 3, click the field label, then click Set Field-level Security.

3. Select Visible for all profiles using Rally Support Manager :

  • Announcement Label
  • Development Status
  • Rally_Artifact_Ref
  • Rally Association
  • Release Announcement
  • Release Target