Error: "Cannot connect to storage" alerts seen on the ESXi host
search cancel

Error: "Cannot connect to storage" alerts seen on the ESXi host

book

Article ID: 423900

calendar_today

Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Alerts seen on the ESXi host such as "Cannot connect to storage"
  • Seen errors in the /var/run/log/vmkernel.log  
    Could not get page 83 INQUIRY data for path "vmhba4:C0:T0:L111" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L222" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L333" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L444" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L555" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L666" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L777" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L888" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L999" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L112" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L113" - No connection (195887168
Could not get page 83 INQUIRY data for path "vmhba3:C0:T0:L114" - No connection (195887168
  • ################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################b repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################c repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################d repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################e repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################f  repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################g repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################h repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################i repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################k repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################l repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################m repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################n repeated 2 times

Environment

VMware vSphere ESXi 8.0.X

VMware vSphere ESXi 7.0.X

Cause

  • Datastores not accessible to ESXi

Resolution

  • To identify datastores causing the issues, follow the steps below
    • From /var/run/log/vmkernel.log identify storage and take note of naa.#####################, for example in this case that would from the logs above  
      • ################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################b repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################c repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################d repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################e repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################f  repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################g repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################h repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device  naa.#####################i repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################k repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################l repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################m repeated 2 times
################## In(182) vmkernel: cpu11:2098328)NMP: nmp_ResetDeviceLogThrottling:3854: last error status from device naa.#####################n repeated 2 times
      • To identify Datastore Name from Device Name (naa) run this command: localcli storage vmfs extent list
         
        SQL_example  1                           naa.#####################b  

SQL_example 2                            naa.#####################c  

SQL_example 3                            naa.#####################d  

SQL_example 4                            naa.#####################e  

SQL_example 5                            naa.#####################f  

SQL_example 6                            naa.#####################g  

SQL_example 7                            naa.#####################h  

SQL_example 8                            naa.#####################k  

SQL_example 9                            naa.#####################l
Powered by Wolken Software