VCF 9.0 deployment fails at 'Retrieve the status of the VCF Operations collector node addition to the existing VCF Operations' with error Request scaleout failed with error messageId "LCMVROPSYSTEM25127"

Products

• VMware Cloud Foundation

Issue/Introduction

VCF 9 deployment fails 'Retrieve the status of the VCF Operations collector node addition to the existing VCF Operations'. Throws an error message 'Request scaleout failed with error cause [{"messageId":"LCMVROPSYSTEM25127","message":"Error while configuring the adapter."

/var/log/vmware/vmware-vlcm.log on the Fleet Manager reports below error stack

YYYY-MM-DDThh:mm:ss.867Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- Since cloud proxy is getting set for collector, sleep for a minute before configuring VCF adapter.
YYYY-MM-DDThh:mm:ss.868Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsEndpoint]  -- Payload for VCF adapter configuration: {
  "id" : null,
  "name" : "DOMAIN NAME",
  "description" : "VMware Cloud Foundation Adapter",
  "collectorId" : "5",
  "certificates" : null,
  "serviceCredentials" : {
    "username" : "svc-ops-sddc-manager-####-#",
    "password" : "JXJXJXJX"
  },
  "serviceCredentialsUsed" : true,
  "resourceIdentifiers" : [ {
    "name" : "SDDCManager_Hostname",
    "value" : "sddcmanager.example.com"
  }, {
    "name" : "DomainMonitoringOnCreation",
    "value" : "true"
  } ]
}
YYYY-MM-DDThh:mm:ss.871Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- adminUrl: vcfops.example.com
YYYY-MM-DDThh:mm:ss.873Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- url to connect https://vcfops.example.com/suite-api/api/integrations/vcf

YYYY-MM-DDThh:mm:ss.925Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- POST /suite-api/api/integrations/vcf: 400 400
YYYY-MM-DDThh:mm:ss.926Z INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsEndpoint]  -- Response received. Status code: 400 Response data: {"type":"Error","message":"Invalid input format.","moreInformation":[{"name":"errorMessage","value":"Failed to create VCF cloud account. vCenter instance id is missing for domain: DOMAIN-NAME"}],"httpStatusCode":400,"apiErrorCode":400}
YYYY-MM-DDThh:mm:ss.926Z ERROR vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- Failed :: VMware Aria Operations Adapter Configuration
YYYY-MM-DDThh:mm:ss.926Z ERROR vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- response data: {"type":"Error","message":"Invalid input format.","moreInformation":[{"name":"errorMessage","value":"Failed to create VCF cloud account. vCenter instance id is missing for domain: DOMAIN-NAME"}],"httpStatusCode":400,"apiErrorCode":400}

Environment

VMware Cloud Foundation 9.0

Cause

This issue occurs when the esxi host went to error state in the postgress database.

Resolution

To resolve the issue, ESXI Host status needs to be updated to ACTIVE in SDDC database. Contact Broadcom support for assistance.