Host commission in SDDC fails with "SDDC Manager is not in sync with NTP server"
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Host commission in SDDC fails with "SDDC Manager is not in sync with NTP server"

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Article ID: 423815

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

Host addition and validation fails 

/var/log/vmware/vcf/operationsmanager/operationmanager.log

YYYY-MM-DDTHH:MM:SS DEBUG [vcf_om,daf547017ed94316,8dec] [c.v.v.h.c.s.i.CommissionHostsValidator,http-nio-127.0.0.1-7300-exec-3] Verifying ntp sync status on SDDC manager using NtpService
YYYY-MM-DDTHH:MM:SS INFO  [vcf_om,daf547017ed94316,8dec] [c.v.evo.sddc.common.util.NtpService,http-nio-127.0.0.1-7300-exec-3] NTP-UDP-Client timeout 15000
YYYY-MM-DDTHH:MM:SSERROR [vcf_om,daf547017ed94316,8dec] [c.v.evo.sddc.common.util.NtpService,http-nio-127.0.0.1-7300-exec-3] SDDC Manager is not synced with NTP server
YYYY-MM-DDTHH:MM:SS DEBUG [vcf_om,daf547017ed94316,8dec] [c.v.v.h.c.s.i.CommissionHostsValidator,http-nio-127.0.0.1-7300-exec-3] SDDC Manager is not in sync with NTP servers
YYYY-MM-DDTHH:MM:SSDEBUG [vcf_om,daf547017ed94316,8dec] [c.v.v.h.c.s.i.CommissionHostsValidator,http-nio-127.0.0.1-7300-exec-3] Verified ntp sync status of SDDC manager using NtpService
YYYY-MM-DDTHH:MM:SS DEBUG [vcf_om,daf547017ed94316,8dec] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7300-exec-3] Processing localizable exception SDDC Manager is not in sync with NTP server(s).
YYYY-MM-DDTHH:MM:SS ERROR [vcf_om,daf547017ed94316,8dec] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7300-exec-3] [984SQ3] SDDC_MANGER_NTP_SERVER_NOT_IN_SYNC SDDC Manager is not in sync with NTP server(s).
com.vmware.evo.sddc.common.core.error.InvalidStateException: SDDC Manager is not in sync with NTP server(s).
        at com.vmware.vcf.hostmanager.comm.controller.v1.HostManagerCommDecommIsController.validatePreConditions(HostManagerCommDecommIsController.java:338)
        at com.vmware.vcf.hostmanager.comm.controller.v1.HostManagerCommDecommIsController.validateHostsOperations(HostManagerCommDecommIsController.java:279)

journal logs in SDDC:

YYYY-MM-DD photon ntpd[1064]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD photon ntpd[1064]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1814]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1814]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1848]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1848]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1095]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1095]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1095]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DDgeo-sddc-mgt.ddni-geopic.ongc ntpd[1096]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1096]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1086]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1086]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1084]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized
YYYY-MM-DD geo-sddc-mgt.ddni-geopic.ongc ntpd[1084]: kernel reports TIME_ERROR: 0x41: Clock Unsynchronized

Environment

SDDC manager 5.x

Cause

  • Wrong NTP server configured
  • TIme on NTP server is incorrect 

Resolution

  • Validate the time on NTP server and SDDC manager 
  • Restart the NTP server 
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