VMware tools failed to start after upgrading to 13.0.1
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VMware tools failed to start after upgrading to 13.0.1

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Article ID: 423802

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

After upgrading VMware Tools to version 13.0.1 , VMware Tools service fails to start on windows 2016 VM 

  • Windows could not start the VMware Tools service on Local Computer.
  • Error 1067: The process terminated unexpectedly.

Environment

ESXi 7.X

ESXi 8.X

Cause

Dependency is missing or the service is corrupted

Resolution

  • Uninstall the VMware tools 
  • Reboot the VM 
  • Reinstall VMware tools on the VM

Additional Information

Error: Failed Unable to quiesce guest file system during snapshot creation, The vmtoolsd.exe VMware Tools Service 13.0.x process crashes with an access violation error (0xc0000005)