Site Pair displays as Disconnected only on the HCX Connector side
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Site Pair displays as Disconnected only on the HCX Connector side

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Article ID: 423628

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Updated On:

Products

VMware HCX

Issue/Introduction

  • The target Site Pair appears as Connected on the HCX Cloud side.


  • The status appears as Disconnected on the HCX Connector side.


  • The HCX Connector Dashboard displays the status as Deactivated.


  • New migration attempts fail.

  • The following errors are repeatedly generated in the HCX Cloud log file /common/logs/admin/app.log:
    <Timestamp> [RegistrationService_SvcThread-79, Ent: HybridityAdmin, , TxId: TxId: <TxId>] INFO  c.v.v.h.s.r.ManageEndpointSuspension- Performing ManageEndpointSuspension work in state: CHECK_REMOTE, jobId: <jobId>, location: <HCX_Cloud_ID>, this location: <HCX_Cloud_ID>, job: {"enterprise":"HybridityAdmin","organization":"DEFAULT","username":"","userRoles":[],"transactionId":"TxId: <TxId>","originatorUserContext":{"enterprise":"HybridityAdmin","organization":"HybridityAdmin","username":"HybridityAdmin","userRoles":["System Administrator"],"transactionId":"TxId: <TxId>"},"jobId":"<jobId>","jobType":"RegistrationService","workflowType":"MANAGE_ENDPOINT_SUSPENSION","state":"CHECK_REMOTE","previousState":"BEGIN","recoverable":false,"retriable":false,"isQueued":true,"isCancelled":false,"isPaused":false,"isRolledBack":false,"isRollingBack":false,"version":"1.0","createTimeEpoch":<Unix_Timestamp>,"absoluteExpireTimeEpoch":0,"startTime":<Unix_Timestamp>,"endTime":0,"startDelayInSeconds":0,"percentComplete":0,"isDone":false,"didFail":false,"legId":"1","originLegId":"1","jobData":{"endpointAction":"SUSPEND","endpointUserInfo":[{"userName":"HybridityAdmin","endpointId":"<HCX_Cloud_ID>"}],"localApplianceType":"hcm","remoteEndpointUUID":"<HCX_Cloud_ID>","initiatorEndpointUUID":"<HCX_Connector_ID>"},"jobClass":"com.vmware.vchs.hybridity.service.registration.ManageEndpointSuspension","timeToExecute":<Unix_Timestamp>,"service":"RegistrationService","location":"<HCX_Cloud_ID>","jobInitiator":"<HCX_Connector_ID>","userRealmId":"<userRealmId>","previousLocation":"<HCX_Connector_ID>","parentLegId":"1"}
<Timestamp> [RegistrationService_SvcThread-79, Ent: HybridityAdmin, , TxId: TxId: <TxId>] ERROR c.v.v.h.util.RegistrationUtils- No entry to HCX in endpointLink for sourceUUID: <HCX_Cloud_ID>
<Timestamp> [RegistrationService_SvcThread-79, Ent: HybridityAdmin, , TxId: TxId: <TxId>] ERROR c.v.v.h.s.r.ManageEndpointSuspension- Error Executing Job (<jobId>)
java.lang.RuntimeException: No entry to HCX in endpointLink for sourceUUID: <HCX_Cloud_ID>
        at com.vmware.vca.hybridity.util.RegistrationUtils.getLinkToHCXStatus(RegistrationUtils.java:456)
        at com.vmware.vchs.hybridity.service.registration.ManageEndpointSuspension.doCheckRemote(ManageEndpointSuspension.java:152)
        at com.vmware.vchs.hybridity.service.registration.ManageEndpointSuspension.run(ManageEndpointSuspension.java:66)
        at com.vmware.vchs.hybridity.messaging.LoggingJobWrapper.run(LoggingJobWrapper.java:41)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)

Environment

VMware HCX

Cause

The HCX Connector has entered a "Deactivated" state, causing the Site Pair to disconnect. This issue may occur in environments that were previously in Connected Mode with licensing issues and were subsequently upgraded as Local Mode. Regarding the HCX Activation Mode, refer to Activating New HCX Systems. Note that starting with HCX 4.11 and later versions, Connected Mode is no longer available : VMware HCX 4.11 Release Notes.

Resolution

Please contact Broadcom Support for assistance.

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