Error "Operation failed. If the error persists, contact VMware support" while uploading custom signed certificate PEM file in Aria Operations.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

An invalid certificate upload during certificate replacement of Aria Operations would fail with error.

Validating certificate in Windows Operating system would fail with error "Unable to decode the certificate" and in Linux Operating system will fail with error "Unable to load certificate" using following command.

openssl x509 -in signed_cert.crt -text -noout

Environment

Aria Operations 8.18.x

Cause

Signed Certificate may be corrupted or in an incorrect format.

Resolution

Follow Configure a Certificate For Use With VCF Operations to create new CSR and get it signed by Certificate Authority. 
Note: Once the Certificate Authority signs your CSR, they will return to you the signed cert based on this CSR and their root cert (along with any intermediate certs). Ensure that you download them in Base64 format if given an option.