Error: “Unable to login to VMware Aria Automation system using provided credentials” When Configuring integration of VCF Automation for VM Apps Organization

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• When attempting to configure the VCF Automation tenant integration using the VCF Automation for VM Apps Organization management pack in VCF Operations, the test connection consistently fails with the following error:
  
  Unable to login to VMware Aria Automation system using provided credentials
  
  
  
  
• In /storage/log/vcops/log/collector.log the error below can be seen:
  
  ERROR collector #### [ops@#### threadId="####" threadName="TasksManager-TaskHandler-####"] [com.vmware.adapter3.cas.util.CASAdapterUtil.handleResponse] - Error connecting to CAS for URL =https://<VCF_Automation_providerFQDN>/csp/gateway/am/api/login response is, {"timestamp":############,"type":"CLIENT_ERROR","status":"404 NOT_FOUND","error":"Not Found","serverMessage":"REST error received: {\"error\":\"client_error\",\"error_description\":\"HTTP 404 Not Found\",\"error_uri\":null,\"minorErrorCode\":\"client_error\",\"message\":\"HTTP 404 Not Found\",\"stackTrace\":null}, status code: 404 NOT_FOUND"} response code is 404
ERROR collector #### [ops@#### threadId="####" threadName="TasksManager-TaskHandler-####"] [com.vmware.adapter3.cas.impl.CASAPIService.login] - Unable to get the authentication token from VCF Automation

Environment

VCF Operations 9.x

Cause

The issue occurs when the Credential Kind is configured as “Automation Credentials” during the integration setup

Resolution

To resolve the issue follow the below steps 

• Configure the integration using a Tenant Scoped Service Account as the credential kind
• Refer to the Configuring the Management Pack for VCF Automation for VM Apps Organization documentation for detailed steps on creating a service account, generating a refresh token in VCF Automation for VM Apps, and completing the VCF Automation tenant configuration in VCF Operations.