Unable to add vIDM users on VCF Operations for Networks.

Products

• VCF Operations for Networks

Issue/Introduction

• The user to be added does not populate for the corresponding ID in VCF Operations for Networks:
  
• Following exceptions will be reported in the rest api logs:

  • 2025-12-18T04:54:51.433Z ERROR vnera.restapilayer.AuthResource dw-500127 - GET /auth/vidm/search_domain=xyz.com_isPrefix=true_prefix=acbd searchVidmUsersAndGroups:5209 Exception occurred while retrieving users from vidm java.lang.NullPointerException: Cannot invoke "com.vnera.externalclients.vidm.common.UserResource_UserName.getGivenName()" because the return value of "com.vnera.externalclients.vidm.common.UserResource.getName()" is null

Environment

Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0

Cause

• From the logs it appears that the authentication error is caused by a missing "First Name" or "Given Name" attribute in the user profile.
• When Aria Operations for Networks requests user details from vIDM, it receives an incomplete object because those specific fields are likely blank in your Active Directory or were not properly synchronized to vIDM.

Resolution

• Ensure that there are no sync issues between vIDM and AD.
• Ensure that the configuration of users on AD is correct.