Brocade (BSN) - Brocade Product FAQ's and Resources

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Issue/Introduction

Brocade provides frequent updates on broadcom.com for resources and questions regarding their products and support. 

Cause

 

Resolution

Links to Brocade Product resources on Frequently Asked Questions: 

 

End of Life, Availability and Support Notices

Product line enhancements and upgrades may bring current products to the end of their life cycle. Once you have received an End-of-Life (EOL) notification from Brocade, a Broadcom Inc. Company, you can continue to purchase the product until the Last Time Order date, assuming that it is still available. If you signed a support agreement prior to the EOL notification, Brocade will continue to support the product through the term of your agreement or the product's End of Support date.

https://www.broadcom.com/support/fibre-channel-networking/eol

 

Brocade Warranty Information

Warranty coverage for Brocade branded products is described below. In order to best protect your hardware investment, Brocade recommends purchasing a Brocade Direct Support agreement.

https://www.broadcom.com/support/warranty/fibre-channel-networking

 

Beware of Counterfeit Licenses

Counterfeiting involves the unauthorized manufacture and/or distribution of another party’s goods, often using that party’s trademarks and logos, without consent, typically at a much lower price than the genuine product.

https://www.broadcom.com/support/fibre-channel-networking/recognize-counterfeit-brocade-licenses

 

Security Advisories

Search for Brocade Security Advisories by Notification ID, Support Product, Title of Affected CVE.

https://support.broadcom.com/web/ecx/security-advisory

 

Brocade Support Link

Brocade Support Link (BSL) enables you to securely and automatically transmit configuration and performance information from SAN environment directly to Brocade for analysis and validation. The information collected is transformed from configuration, performance and health metrics across all Brocade devices into detailed summary reports, consistency checks, and recommendations based on 20 plus years of Brocade best practices. For more information on BSL, refer to the overview of Brocade Support Link (BSL).

https://www.broadcom.com/support/fibre-channel-networking/support-link

 

Brocade Education

Brocade Education Services provides free online training. Build the critical skills needed for SAN environments that utilize Brocade products and solutions. After creating your account, you will have access to all classes, which includes an assessment and certificate upon successful completion.

https://www.broadcom.com/support/education/brocade

 

Brocade Direct Support

Essential Entry-level support that provides hardware replacement, 24x7 access to Brocade TAC Support, Customer Support Portal access and Brocade Support Link, our advanced Service Delivery Platform. Essential Support also includes access to Software Upgrades on the Brocade Fabric Operating System (FOS), SANnav and Brocade Support Link.

Premier Support is our industry-leading offering and is the highest level of technical engagement we offer our customers. It provides senior technical expertise through a designated Brocade Support Account Manager (SAM) who serves as the focal point for your Brocade SAN environment.

https://www.broadcom.com/support/fibre-channel-networking/direct-support

 

Brocade Supplemental Support

Broadcom understands the value of having a high-touch, proactive offering from the experts who created the products within a multi-vendor environment. For that reason, Premier Support is also available to customers who purchase hardware and receive hardware support from Broadcom-authorized OEM partners.

https://www.broadcom.com/support/fibre-channel-networking/supplemental-support

 

Implementation, Migration and Residency Services

Brocade consultants deliver best practice-based solutions with cross-technology expertise and an absolute commitment to your success. Our comprehensive approach spans the services life cycle, and expands that value beyond individual solutions to help your business continuously evolve in its IT journey. With technology and services innovation hand-in-hand, Brocade Premier Implementation and Migration Services helps you maximize your investment value.

https://www.broadcom.com/support/fibre-channel-networking/consulting-services

 

SAN Standards

Broadcom has a long history of major contributIon to the evolution of industry standards ranging from Fibre Channel communication technology to storage area network (SAN) interoperability and management. As Broadcom continues to lead the Fibre Channel space, the company's participation in associated standards groups continues to grow as well.

https://www.broadcom.com/support/fibre-channel-networking/san-standards