Idea to Project conversion system action errors

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• A Process that has a System Action to convert Ideas to Projects is triggered
• It errors out randomly
• There are quite a few other Processes that get triggered in parallel and try to work on the same Idea-Project combination, via Gel Scripts and other actions
• When the System Action errors out, following is the error message:
  • com.niku.union.odf.exception.ODFValidationException: Error copying custom attributes from idea to project.
• Following is the error stack from bg-ca.log:
  • ERROR 2023-11-12 10:00:00,366 [Action Execution Pipeline 0 (tenant=clarity)] niku.xql2 (clarity:user:session:none) () Exception while copying custom attributes from idea to project
com.niku.union.odf.exception.ODFException: idea: idea: An exception occurred while trying to update an object instance project
 at com.niku.odf.object.copyengine.CopyEngine.copy(CopyEngine.java:484)
 at com.niku.odf.object.copyengine.CopyEngine.copy(CopyEngine.java:405)
 at com.niku.projmgr.xql2.handlers.CopyCustomAttributesFromProjectToIdeaHandler.preProcess(CopyCustomAttributesFromProjectToIdeaHandler.java:79)
 at

Resolution

Redesign the custom implementation in such a fashion that other Processes that trigger in parallel, do not cause conflicts with the Process that has the conversion system action.