Channel and other tabs under Agent Configuration in CloudSOC are blank

Products

• Data Loss Prevention Cloud Detection Service for Endpoint

Issue/Introduction

In CloudSOC >  Agent Configuration , Many of configuration are blank or not editable.

 

Environment

Symantec Cloud Managed DLP Endpoint Agent

Resolution

Please collect data from the browser with the issue recreated, and create a technical support case.

1. Get Browser Console Logs

1. Right-click, select Inspect, go to Console Tab.
2. Open Agent Configuration details page.
3. Same any errors seen in the console.

1. Get Response pages

1. Right-click, select Inspect, go to Network Tab.
2. Open Agent Configuration details page..
3. Save the JSON from the Response tab.