Service Manager does not stop the AE processes gracefully on Windows 2022

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Service Manager appears to be unable to stop the processes in a timely or correct manner when a system shutdown or restart is triggered.

This issue is caused by the Java processes (JWP/JCP) that do not stop gracefully and block the SMgr from stopping c-based processes (WP/CP).

Environment

Windows 2022

Cause

DE173817

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automation Engine, Service Manager

Automation.Engine 24.4.3 - Available

IMPORTANT: It is important that the Java option -Xrs is removed from the smd-file. If this option is present for historical reasons, the SMgr attempts to remove it but this can fail if for instance there is a space in the path.