Users Not Listed Under the Expected Group in vIDM

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

In VMware Identity Manager (vIDM), users that should be part of a specific group may not show up under that group. Instead, they might display a “Not synced” status. This can create confusion, making it appear as though the group membership is missing or incorrect.

This behavior does not indicate a synchronization issue with the directory.

Environment

VMware Identity Manager 3.3.x

Resolution

To make the users visible under the appropriate group, perform the following steps:

• Log in to the vIDM admin console.
• Navigate to Users and Groups.
• Select Groups.
• Click on the required group.
• Go to the Users tab.
• Click Sync Users.
• Refresh the page.
• Once the sync is completed and the page is refreshed, the users will be displayed correctly under the selected group.

Optional Setting:
You can enable the following feature to ensure group members are synced automatically:

• Sync Group Members to the Directory When Adding Group:
  When enabled, group members are automatically synced when groups are added from Active Directory. If this is disabled, only the group names are synced initially. Group members will only sync when the group is assigned to an application or included in an access policy.

To enable this feature:

• Go to Identity & Access Management > Setup > Preferences.
• Check the box for Sync Group Members to the Directory When Adding Group.

 

 

Additional Information

You can find more details about this here:
Syncing Active Directory Groups to the Directory