Health Servlet configuration in CA Service Desk Manager (CA SDM) conventional architecture
Article ID: 4230
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
When trying to setup Health Servlet in a CA Service Desk Manager (SDM) conventional architecture environment (Primary/Secondary), receive the following error at the end of the setup process:
"AA-Server-Status: NOT OK!"
Environment
CA Service Management 17.2 and higher
Advanced Availability (AA) Configuration
Cause
Health Servlet is designed for Advance Availability (Background/Standby, Application) architecture of CA Service Desk Manager and NOT for conventional architecture.
Resolution
If you wish to use Health Servlet in a CA Service Desk Manager environment, must design and configure it in an Advanced Availability architecture.
Additional Information
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