Health Servlet configuration in a CA Service Desk Manager (CA SDM) conventional architecture environment

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to setup Health Servlet in a Clarity Service Desk Manager (SDM) conventional architecture environment (Primary/Secondary), receive the following error a the end of the setup process:

"AA-Server-Status: NOT OK!"

Environment

Clarity Service Management 17.2
Clarity Service Management 17.1

Cause

Health Servlet is designed for Advance Availability (Background/Standby, Application) architecture of Clarity Service Desk Manager and NOT for conventional architecture.

Resolution

If you wish to use Health Servlet in a Clarity Service Desk Manager environment, must design and configure it in an Advanced Availability architecture.

Additional Information

How to Enable Auto-Failover
Deploy the Health Servlet on the Application Server