WP crashes with UC4Dump when no JWP is available

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The WP log displays the following messages

07 - 20251011/014229.600 - U00003104 Unable to create connection to JWP, no active JWP server instance found.
07 - 20251011/014229.600 - U00003104 Unable to create connection to JWP, no active JWP server instance found.
07 - 20251011/014229.762 - Signal 11 (SEGV) at (nil) with code 128
<EOF>

 

Cause

This can happen when there is no JWP available during an SAML login.

The reference for this fix is DE177301.

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automation Engine

Automation.Engine 24.4.3 - Available

Additional Information

A problem has been fixed where the WP process terminates if there is no JWP running and the SAML authentication is uses for login.