Process to Reset Aria Operations for Logs Local User Account Without SMTP

Products

• VCF Operations

Issue/Introduction

In Aria Operations for Logs, a local user account password reset typically relies on SMTP to send a reset email. In environments where SMTP is not configured or is unavailable, password reset emails cannot be delivered. As a result, the local user is unable to reset the password using the UI and cannot log in to the product.

Environment

VMware Aria Operations for logs 8.x

Resolution

The local user account password can be reset manually using the Aria Operations for Logs REST API, bypassing the need for SMTP.

1. Access the Aria Operations for Logs REST API interface:

   https://<aria-operations-for-logs-fqdn>/rest-api

2. Obtain a session ID by invoking the "POST /sessions" API and providing the local admin credentials in the request body.
   .

3. Make a note of the sessionId from the API response.
   

4. Authenticate using the sessionId captured in step 3
   

5. List the existing users to identify the affected account by invoking the "GET /users" API and note the Id of the user whose password needs to be reset.
   

6. Reset the password by invoking "PATCH /users/{userId}/password" and providing a new password for the account.
   

7. Verify the login using the updated credentials and confirm that the user can successfully access the Aria Operations for Logs UI.