Unable to contact SQL Server During New Install of Web Viewer 11.5

Article Id: 4228

Status: Published

Updated On: 14-02-2018 08:08

Legacy Id: TEC1776142

Products:

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction:

Unable to complete the install of Web Viewer 11.5 on WIN2008 because the connection to SQL fails.

Cause:

Web Viewer does not allow you to enter the port number of SQL Server during the install. It automatically uses the default port of 1433.

Environment:

Release: OUTDVW05500-11.5-Output Management-Web Viewer
Component:

Resolution:

The port must be specified in the ODBC layer. Use the odbcad32 utility under SYSWOW64 to update the port before restarting the install.