Error: "Timeout has occurred" when listing storage policies of destination VDC to create a new protection in VCDA

Products

• VMware Cloud Director

Issue/Introduction

• Unable to complete creating a protection in VMware Cloud Director Availability (VCDA).
• To replicate an On-prem VM to a cloud site cannot progress.
• The number of storage policies present in the destination Organization VDC (OVDC) can be one or more to see this behavior.
• The backing OVDC displays the storage policies with a delay when viewing the OVDC in VMware Cloud Director (VCD).

Environment

• VMware Cloud Director Availability 4.7.3.1
• VMware Cloud Director 10.6.1.1

Cause

The task times out in VCDA due to slowness in loading the storage policies in the VCD layer.

Resolution

As VCD Database modification is needed to resolve this issue please contact Broadcom Support and note this Article ID (422728) in the problem description.

For more information, see Creating and managing Broadcom support cases.