Failed to stop monitors error during upgrade to DX UIM 23.4 CU6

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Upgrading DX UIM from version 23.4.5 (CU5) to 23.4.6 (CU6) you encounter the following error:

Failed to stop monitors running in the DX Unified Management Server Instance

 

From Installation:-

 ERROR ArchiveManager - Scan for packages : Error: <UIM_installpath>\archive\commons-container-2.0.zip could not unzip package.  
net.lingala.zip4j.exception.ZipException: file header not found for given file name, cannot extract file: Src '<UIM_installpath>\Nimsoft\archive\commons-container-2.0.zip', Dst '<UIM_installpath>\Nimsoft\probes\service\automated_deployment_engine\ade_package_temp\8d34b############' 

 FATAL AutomatedDeploymentEngineProbe - [doForever] : fatal error (501) , General error: "General error: ""org.h2.mvstore.MVStoreException: Invalid chunk id 0 [2.2.224/6]"" [50000-224]" [50000-224]: General error: "General error: ""org.h2.mvstore.MVStoreException: Invalid chunk id 0 [2.2.224/6]"" [50000-224]" [50000-224] 

Environment

DX UIM 23.4.5

Cause

The ADE probe's internal H2 database can become corrupted during the CU6 upgrade if specific legacy files are present in the archive.

Resolution

Follow the below steps to resolve the issue: 

1. Navigate to <UIM_install_path>\archive\. and Locate commons-container-2.0.zip.
   
   
2. COPY to another location and Delete this file from the folder.Deactivate the ADE probe in Infrastructure Manager or Admin Console.
   
   
3. Navigate to the probe directory:  <UIM_install_path>\probes\service\automated_deployment_engine\. and Locate the database files (usually ending in  .mv.db).
   
   
4. Rename the file (e.g., ade.mv.db to ade.mv.db.old) or move it to a backup folder.
   
   
5. Activate the ADE probe. It will generate a fresh, empty database and re-scan the archive.
   
   
6. Re run the installer again