HCX under VCF not automatically acquiring licenses

Products

• VMware HCX

Issue/Introduction

• HCX Manager is registered to VCF 5.2 vCenter
• When assigning licensing through SDDC Manager this was not automatically detected by HCX
• Manually adding NSX license works
• In the /common/logs/admin/app.log, the following error is observed:

YYYY-MM-DDThh:mm:ss.015 UTC [QuartzScheduler_Worker-1, , , TxId: ] INFO  c.v.vchs.hybridity.messaging.Job- Added newly queued job (jobId: 979#####-####-####-####-############) in JobSchedule collection, for jobScheduleId: ace#####-####-####-####-############
YYYY-MM-DDThh:mm:ss.440 UTC [LicensingService_SvcThread-22620, Ent: HybridityAdmin, , TxId: 097#####-####-####-####-############] INFO  c.v.v.h.s.l.DiscoverVCLicenseJob- Starting to Run Job (979#####-####-####-####-############): CHECK_VCF_LICENSE_NON_STANDALONE, workflow type: VCF_LICENSE_DISCOVERY
YYYY-MM-DDThh:mm:ss.443 UTC [LicensingService_SvcThread-22620, Ent: HybridityAdmin, , TxId: 097#####-####-####-####-############] INFO  c.v.v.h.dao.EndPointLinkUtils- HCX Activation type is Standalone Mode(Connected/Air-gapped), getHCXNode will be null
YYYY-MM-DDThh:mm:ss.443 UTC [LicensingService_SvcThread-22620, Ent: HybridityAdmin, , TxId: 097#####-####-####-####-############] INFO  c.v.v.h.s.l.DiscoverVCLicenseJob- DiscoveryLicense - No license details found, appliance is running in HCX Eval mode. And no action required.
YYYY-MM-DDThh:mm:ss.454 UTC [LicensingService_SvcThread-22621, Ent: HybridityAdmin, , TxId: 097#####-####-####-####-############x] INFO  c.v.v.h.s.l.DiscoverVCLicenseJob- Starting to Run Job (979#####-####-####-####-############): COMPLETE, workflow type: VCF_LICENSE_DISCOVERY

 

Environment

HCX 4.11.x

Cause

This issue happens if there are both a Standard and a VCF license assigned to vCenter. This causes HCX to only recognize the Standard license, preventing activation because it does not qualify for the required feature set.

Resolution

Remove the Standard license and keep only the VCF license in vCenter, as vCenter should only have one license active at any given moment. 

Additional Information

Managing HCX Licenses