Device Configuration Missing for Switches in DX NetOps Portal

Products

• Network Observability
• CA Performance Management

Issue/Introduction

Users cannot manually add the Device Configuration tab to the view because the option is unavailable for the switch device type. Synchronization between Spectrum and Performance Management  was confirmed to be working.

Environment

DX NetOps Performance Management.

Cause

By default, the Device Configuration view context is not enabled for devices classified as switches (sw). The system requires a property update in the netqosportal database to allow this specific view to be associated with switch contexts.

 

Resolution

1. Access the MySQL prompt for the portal database by running the following command:

mysql -uroot -p netqosportal

 

2. Execute the following SQL command to insert the property that enables the context for switches:

insert into model_properties values (0,140010,0,0,0,0,'Contexts', 2, 'string', 'sw', 'com.ca.im.plugin.spectrum');

 

3. Exit the MySQL prompt.

 

Log in to the NetOps Portal web UI.

Navigate to a switch's device context page.

Edit the page layout; you will now be able to add a new tab and select the Device Configuration view for that tab.

 

This is targeted to be resolved in 25.4.4