Unable to install vCenter Server Appliance virtual machine

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Attempting to install vCenter Server Appliance (vCSA) fails with a timeout error. 

Installer-YYYYMMHH-hhmmss##.log:

 YYYY-MM-DDThh:mm:ss.###Z - debug: targetServer: <FQDN>, sysName: <FQDN>, ipAddr: ###.###.###.###
YYYY-MM-DDThh:mm:ss.###Z - info: isHost: true Network Mode: static
YYYY-MM-DDThh:mm:ss.###Z - debug: <FQDN>: dnsResolve result for IPv4 : [ '###.###.###.###' ]
YYYY-MM-DDThh:mm:ss.###Z - debug: checking if ###.###.###.### exists in the network of vimConn: undefined
YYYY-MM-DDThh:mm:ss.###Z - debug: isIp: ###.###.###.###: true
YYYY-MM-DDThh:mm:ss.###Z - debug: getVmWithIPFQDN: hostName ###.###.###.### is associated with [ '###.###.###.###' ]
YYYY-MM-DDThh:mm:ss.###Z - debug: token:undefined, length:3, running total:3
YYYY-MM-DDThh:mm:ss.###Z - error: No VM found with hostname ###.###.###.###
YYYY-MM-DDThh:mm:ss.###Z - debug: Error in getVmWithIPFQDN: No VM found with hostname ###.###.###.###
YYYY-MM-DDThh:mm:ss.###Z - info: Network Prechecks Succeeded
....
YYYY-MM-DDThh:mm:ss.###Z - debug: sucMsg: You have successfully deployed the vCenter Server.
YYYY-MM-DDThh:mm:ss.###Z - info: vcsaFilePath: <Path to File-located Directory>
YYYY-MM-DDThh:mm:ss.###Z - debug: network prefix length: 24
YYYY-MM-DDThh:mm:ss.###Z - info: <PERFORMANCE>:DEPLOYMENT_SIZE:small
YYYY-MM-DDThh:mm:ss.###Z - debug: ovaFile retrieved: <Path to vCenter Server OVA File>
YYYY-MM-DDThh:mm:ss.###Z - debug: ovftoolCmd retrieved: <Path to "ovftool" Executable>
YYYY-MM-DDThh:mm:ss.###Z - debug: Updated current session with lstActTm Ddd MM DD YYYY hh:mm:ss GMT
YYYY-MM-DDThh:mm:ss.###Z - info: output:MANIFEST
....
YYYY-MM-DDThh:mm:ss.###Z - debug: ovfDeployTimer executed, OVF_DEPLOYMENT_DONE: false
YYYY-MM-DDThh:mm:ss.###Z - error: ovfDeployTimer: ovf deployment failed after 3600000 ms passed in which no response from the server was received
YYYY-MM-DDThh:mm:ss.###Z - info: Terminate the ovfDeploy process
YYYY-MM-DDThh:mm:ss.###Z - info: Cancelling the ping timer for session mgmt
YYYY-MM-DDThh:mm:ss.###Z - info: ovfProcess child process exited with code null



ovftool-YYYYMMDD-hhmmss###-YYYYMMDD-hhmmss###.log:

YYYY-MM-DDThh:mm:ss.### info OVFTool[06440] [Originator@6876 sub=vmomi.soapStub[0]] SOAP request returned HTTP failure; <SSL(<io_obj p:0x07cdc0d0, h:1172, <TCP '###.###.###.### : #####'>, <TCP '###.###.###.### : 443'>>), /sdk>, method: cloneSession; code: 500(Internal Server Error); fault: (vim.fault.InvalidLogin) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>
-->    msg = "Received SOAP response fault from [<SSL(<io_obj p:0x07cdc0d0, h:1172, <TCP '###.###.###.### : #####'>, <TCP '###.###.###.### : 443'>>), /sdk>]: cloneSession
--> Cannot complete login due to an incorrect user name or password."
--> }
YYYY-MM-DDThh:mm:ss.### trivia OVFTool[06440] [Originator@6876 sub=HttpConnectionPool-000000] [DecConnectionCount] Number of connections to <cs p:080a4910, TCP:<FQDN>:443> dec to 0
YYYY-MM-DDThh:mm:ss.### verbose OVFTool[06440] [Originator@6876 sub=Default] Destruction of ViConnection
YYYY-MM-DDThh:mm:ss.### verbose OVFTool[06440] [Originator@6876 sub=Default] Getting session ticket
YYYY-MM-DDThh:mm:ss.### trivia OVFTool[47504] [Originator@6876 sub=HttpConnectionPool-000001] [RemoveConnection[P]] Connection removed; cnx: SSL(<io_obj p:0x0831b4e8, h:1760, <TCP '###.###.###.### : #####'>, <TCP '###.###.###.### : 443'>>); pooled: 0
YYYY-MM-DDThh:mm:ss.### trivia OVFTool[15728] [Originator@6876 sub=HttpConnectionPool-000001] [PopPendingConnection] No pending connections to <cs p:080a4910, TCP:<FQDN>:443>
YYYY-MM-DDThh:mm:ss.### trivia OVFTool[43572] [Originator@6876 sub=HttpConnectionPool-000001] [DecConnectionCount] Number of connections to <cs p:080a4910, TCP:<FQDN>:443> dec to 0

 

Environment

VMware vCenter Server Appliance
VMware vSphere ESXi

Cause

Running Antivirus service on a machine where the installer is running prevents communication between the machine and vCenter Server or ESXi on which the vCSA virtual machine is deployed. 

Resolution

Stop or disable the Antivirus service then attempt the installation again. 

Additional Information

vCenter upgrade Stage 1 - Deployment Timeout