HCX Cloud Manager Upgrade failed on VMC SDDC

Products

• VMware HCX

Issue/Introduction

• HCX Cloud Manager upgrade failed with "HCX Cloud Manager Upgrade failed on this SDDC. Please try again later. If the issue persists, please reach out to Broadcom for support."


• Below timeout is noticed. 
  
  
  
  ExecutionError(code=3, status=TIME_OUT_ERROR_CODE, details=null, message=Polling timeout '600000 ms' has been exceeded, details 'DelegatePolling(super=Polling(executionId=75837, interval=60000, timeout=600000), executionDelegate=com.vmware.atlas.rts.executor.RtsExecutorPoller@5a355ee)')

Environment

VMware Cloud on AWS [VMC]
VMware HCX

Cause

HCX Manager bundle download from the VMC backend is failing due to which the RTS script is timing out.

Resolution

Please create a support request with VMC Global Support (Creating and managing Broadcom support cases) with the following information:

• SDDC ID
• Time/Date when HCX upgrade was triggered.
• Screenshot of the VMC Console showing HCX error.
• Confirmation that HCX can be upgraded offline if required.

Additional Information

Upgrade HCX for VMware Cloud on AWS
HCX upgrade via VMware Cloud on AWS[VMC] is stuck