Aria Operations vCenter adapter instances are not collecting metrics

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

vCenter adapter instances shows as collecting but no data receiving.

Stopping and starting the adapter instances does not resolve the issue.

Re-validating the adapter instance is successful but there is still no data.

Environment

Aria Operations 8.18

Aria Operations 8.17

Resolution

To resolve the issue take the cluster offline and reboot the nodes.

1. Log into the admin page as the admin user.
2. Click "Take Offline" to take the cluster offline.  Wait until the cluster is completely offline before rebooting the nodes.
3. From vSphere client locate each of the node in the cluster and "Restart Guest OS".
4. Once all the nodes are restarted log into the admin page as admin user.
5. Click "Take Online" to bring the cluster back online.
6. From UI go to Administration > Integration > vCenter.
7. Verify Status is OK for the adapter instances.