Unable to access VAMI with “500 – Internal Server Error” due to browser cache issues

Products

• VMware vCenter Server

Issue/Introduction

• When attempting to access the vCenter Server Appliance Management Interface (VAMI), the user encountered the following error:

500 – Internal Server Error

• The vCenter Appliance Management service appears to be running and healthy.

 

Cause

• This issue occurs due to stale browser cache/cookies in the web browser being used to access VAMI.

Resolution

• Perform the following steps to resolve the issue:

1. 1. Sign out of vCenter and close the browser.

   2. Reopen the browser.

   3. Clear the browser cache following the instructions for your browser:

      • Google chrome

      • Internet Explorer

      • Firefox

• Workaround
  • VAMI can be accessed using a private/incognito browser window or a new browser session until the browser cache and cookies are cleared.