Blank page in the Content Analysis Web User Interface

Products

• ASG-S200
• ASG-S200-30
• ASG-S200-40
• ASG-S400
• ASG-S400-20
• ASG-S400-30
• ASG-S400-40
• ASG-S500
• ASG-S500-10
• ASG-S500-20
• Advanced Secure Gateway Software - ASG
• CAS-VA
• CAS-S500-A1
• CAS-S500
• CAS-S400-A4
• CAS-S400-A3
• CAS-S400-A2
• CAS-S400-A1
• CAS-S400
• CAS-S200-A1

Issue/Introduction

Some tabs in the Content Analysis Web User Interface may appear blank for some users on Windows 10 or Windows 11.

Resolution

To resolve this issue, disable the touch screen feature on a Windows 10 or 11 device by following these steps:

• On Windows 10 or 11, open Start and search for Device Manager.
• Expand the Human Interface Devices branch.
• Right-click the HID-compliant touch screen item, and select the Disable device option.

• Click the Yes button.