How do you hide the 'Skip Navigation Link' on the CA Service Desk Manager (CA SDM) employee interface?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question

How do you hide the 'Skip Navigation Link' on the CA Service Desk Manager (CA SDM) employee interface?

<Please see attached file for image>

Answer

1. Open Web Screen Painter (WSP) and open the default NX_ROOT\bopcfg\www\htmpl\default\WELCOME_BANNER.HTMPL form

2.  Locate the following code (lines 210-220 in the out of box version)

if(ahdtop.cstUsingScreenReader || ahdtop.cfgInterfaceType == "1" || ahdtop.cfgInterfaceType == "2")
{
var skipNavLabel = "Skip Navigation";
var hotkeyPosn = -1;
var skipNavLabelLoc = "Skip Navigation"
if (!nonLatinFlag)
{
skipNavLabelLoc = skipNavLabel;
}
document.writeln("<a href=\"javascript:skipFocus()\" tabindex=1 class='welcomebannerlink'><span>" + skipNavLabelLoc + "</span></a>");
}

3. Place '//' in front of each line to comment them out. For example

//if(ahdtop.cstUsingScreenReader || ahdtop.cfgInterfaceType == "1" || ahdtop.cfgInterfaceType == "2")
//{
//var skipNavLabel = "Skip Navigation";
//var hotkeyPosn = -1;
//var skipNavLabelLoc = "Skip Navigation"
//if (!nonLatinFlag)
// {
// skipNavLabelLoc = skipNavLabel;
//}
//document.writeln("<a href=\"javascript:skipFocus()\" tabindex=1 class='welcomebannerlink'><span>" + skipNavLabelLoc + "</span></a>");
//}

4. Save and publish changes

5. Run the following commands from a command prompt

pdm_webcache -H
pdm_webcache -b

6. Clear web browser cache and access CA SDM web interface with an employee account and the 'Skip Navigation' link should no longer appear.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: