How do you hide the 'Skip Navigation Link' on the CA Service Desk Manager (CA SDM) employee interface?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager
• ServiceDesk

Issue/Introduction

How do you hide the 'Skip Navigation Link' on the CA Service Desk Manager (CA SDM) employee interface?

 

Environment

Service Desk Manager v14.x and up

Resolution

1. Open Web Screen Painter (WSP) and open the default NX_ROOT\bopcfg\www\htmpl\default\WELCOME_BANNER.HTMPL form

2.  Locate the following code (lines 210-220 in the out of box version)

if(ahdtop.cstUsingScreenReader || ahdtop.cfgInterfaceType == "1" || ahdtop.cfgInterfaceType == "2")
{
var skipNavLabel = "Skip Navigation";
var hotkeyPosn = -1;
var skipNavLabelLoc = "Skip Navigation"
if (!nonLatinFlag)
{
skipNavLabelLoc = skipNavLabel;
}
document.writeln("<a href=\"javascript:skipFocus()\" tabindex=1 class='welcomebannerlink'><span>" + skipNavLabelLoc + "</span></a>");
}

3. Place '//' in front of each line to comment them out. For example

//if(ahdtop.cstUsingScreenReader || ahdtop.cfgInterfaceType == "1" || ahdtop.cfgInterfaceType == "2")
//{
//var skipNavLabel = "Skip Navigation";
//var hotkeyPosn = -1;
//var skipNavLabelLoc = "Skip Navigation"
//if (!nonLatinFlag)
// {
// skipNavLabelLoc = skipNavLabel;
//}
//document.writeln("<a href=\"javascript:skipFocus()\" tabindex=1 class='welcomebannerlink'><span>" + skipNavLabelLoc + "</span></a>");
//}

4. Save and publish changes

5. Run the following commands from a command prompt

pdm_webcache -H
pdm_webcache -b

6. Clear web browser cache and access CA SDM web interface with an employee account and the 'Skip Navigation' link should no longer appear.