Emails not sent on AS400: NOTIFICATION_EMAIL REQUEST ERROR

Products

• CA Automic Dollar Universe

Issue/Introduction

The email notification is not sent for Completed or Aborted jobs when Dollar Universe node is installed on AS400. The message below is present in the history trace.

 

 

History Trace:

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Start Completion Instructions

*** NORMAL TASK COMPLETION ***

NOTIFICATION_EMAIL REQUEST ERROR - Completed/Aborted

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universe.log:

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|ERROR|X|IO |pid=6291.1519| get_jobctl_intern         | cannot find internal ID for MU ['<MANAGEMENT UNIT>']

 |ERROR|X|END|pid=6998.5131| u_send_smtp_req           | Could not read job 0233931 (error 600).

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Environment

Release : 6.x

Component : Dollar Universe Application Server

OS: AS400

Cause

DE175642

Resolution

Update to a fix version listed below or a newer version if available.

Components:
Dollar Universe Application Server
Fixed Versions:
Dollar Universe Application Server 6.10.65/66 - Planned release March 2026

Additional Information

Public Description: A problem has been fixed where email notification are not working correctly on AS400. 

Public Title: Email notification not working (AS400).