HCX : Service Mesh Deletion Fails with "Interconnect Service Workflow InterconnectRemoveAppliance failed"

Products

• VMware HCX

Issue/Introduction

• Unable to delete HCX Service Mesh as it fails with the error below.

Interconnect Service Workflow InterconnectRemoveAppliance failed. Error: Unknown
or
Error: JSONObject["vcenterinstanceld"] not found.

• Force Delete option on the Service Mesh also fails.
• Login to the HCX manager as user admin and check for the error message below in the log file /common/logs/admin/app.log

[InterconnectService_SvcThread-20, IX:######-####-####-#######, J:#######, , TxId: ######-####-####-#######] ERROR c.v.v.h.s.i.InterconnectRemoveApplianceJob- The configuration for this VCenter UUID : ######-####-####-#######, URL:null in Appliance Config is incomplete, please check credentials and validity of vc certificate

Environment

VMware HCX

Cause

• The vCenter credentials or certificates were changed and not updated with the HCX manager.
• Service Mesh Deletion fails if the vCenter is out-of-sync with the HCX which impacts the authentication and connectivity between the HCX Manager and the registered vCenter Server.
• The HCX deletion workflow requires successful connectivity with the registered vCenter.

Resolution

• Re-establish the vCenter connectivity with the HCX manager

Verify HCX Connectivity

• • Log in as an admin user to the HCX Appliance Management UI <https://hcx-manager-ip-or-fqdn:9443>

  • Navigate to the Dashboard and ensure that the status for vCenter is displaying as Green.

Re-register vCenter with HCX Manager

• • If vCenter status is red/yellow, please re-register the vCenter within the HCX Manager settings via <https://hcx-manager-ip-or-fqdn:9443> and click on the Configuration tab --> vCenter --> Edit

  • Provide the corresponding vCenter credentials.

  • After re-registration, reboot the HCX Manager to apply the configuration changes.

• Try deleting the Service Mesh

 

Additional Information

Refer to the KB Uninstall a deployment from Connector & Cloud to know about the end-to-end workflow to remove HCX services on-premises and cloud.