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Error: Bad installation - Assertion handler can't be initialized smps.log

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Article ID: 42191

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On SITEMINDER CA Single Sign On Federation (SiteMinder)

Issue/Introduction

 

500 Error during CA Federation & Office 365 Transaction.

  Error: "Bad installation or configuration, Assertion handler can't be initialized. Leaving Assertion Generator Framework." is seen in the Policy Server SMPS log.

[FWS TRACE SHOWS THE TUNNEL CALL FAILED] 

[processAssertionGeneration][Result of authorizeEx call is: 1.] 

[...omitted for brevity...]

[processAssertionGeneration][Received the following response from WSFED assertion generator: WSFEDResponse=NO.] 

[SMPS TRACES SHOW ASSERTION HANDLER COULD NOT BE LOADED] 

[02/22/2016][11:57:57.374][11:57:57][12917][30][AssertionGenerator.java][invoke][Assertion Handler for "WSFED12.SAML11" will be loaded.][][][][][][][][][][][18ae4ad5-8691dbd9-bcb48be4-b495a84a-e43319ee-c51][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] 

[02/22/2016][11:57:57.375][11:57:57][12917][30][AssertionGenerator.java][getAssertionHandler][Loading AssertionHandler: null][][][][][][][][][][][18ae4ad5-8691dbd9-bcb48be4-b495a84a-e43319ee-c51][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] 

[02/22/2016][11:57:57.375][11:57:57][12917][30][AssertionGenerator.java][invoke][Bad installation or configuration, Assertion handler can't be initialized. Leaving Assertion Generator Framework.][][][][][][][][][][][18ae4ad5-8691dbd9-bcb48be4-b495a84a-e43319ee-c51][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][] 

 

Environment

 

Policy Server SMPS & SPS 12.52 & above

For Office 365 Integration.

 

Cause

 

This happens due to missing entries in the AssertionGeneratorFramework.properties file.

 

Resolution

 

The Policy Server has AssertionGeneratorFramework.properties file with entries missing and those are: 

 

# WS Federation 1.1/SAML11 Assertion Handler mapping 

AssertionHandler.WSFED12.SAML11=com.netegrity.assertiongenerator.wsfed.AssertionHandlerWSFED12 

# WS Federation 1.1/SAML20 Assertion Handler mapping 

AssertionHandler.WSFED12.SAML20=com.netegrity.assertiongenerator.wsfed.AssertionHandlerWSFED12 

 

AssertionGeneratorFramework.properties.new file was had all the missing entries. Adding these missing entries and restarting the Policy Server resolves the error. The SMPS doesn't show the error anymore.