Error creating resource: VCFA: Failed to fetch client certificate, status message=authentication failed" when deploying a single VM of CCI Supervisor Resource type from VCFA

Products

• VCF Automation

Issue/Introduction

A single VM deployment fails with the error: "Error creating resource: VCFA: Failed to fetch client certificate, status message = authentication failed."

The issue impacts CCI Supervisor Resource type deployments and corresponds with unavailable services under Build & Deploy > Overview.

Environment

VCF Automation 9.0

Cause

The root cause is that the Root CA Certificate for the Supervisor Management Endpoint is not trusted by VCF Automation, leading to authentication failure while fetching the required client certificate.

Resolution

Perform the below steps:

 

1. Navigate to Provider Portal.

2. Go to Certificate Management.

3. Click TEST REMOTE CONNECTION.

4. Enter VCFA's public URL (e.g., https://<my-vcfa-domain>).

5. Click CONNECT to fetch and select the correct Root CA certificate.

6. Log out and log back in to the Provider Portal.

7. Validate that:

   • Build & Deploy > Services > Overview loads successfully.

   • Deployment of the CCI Supervisor Resource type succeeds.

 

Additional Information

The issue is directly linked to the “Services are not available for the namespace” error observed in the UI.