Advanced performance charts is not available with error "Performance data is not currently available for this entry"

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• When check the performance chart in the vSphere Client, it doesn't display correctly and an error occurs.
• The performance chart doesn't display even after a long time has passed.
• The following warning appears.
  

  Uncaught (in promise): TypeError: Cannot read properties of null (reading 'cpu')
  TypeError: Cannot read properties of null (reading 'cpu')
    at t.getGroup (https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:3:21918)
    at https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:3:23093
    at Array.forEach (<anonymous>)
    at t.getCounters (https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:3:23065)
    at https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:2:8584
    at Array.filter (<anonymous>)
    at t.getAvailableSettings (https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:2:8524)
    at t.refresh (https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:3:25987)
    at https://vc.example.com/ui/advperfcharts-ui/resources17228094/js/h5-advperfcharts-ui.min.js:4:4499
    at t.invoke (https://vc.example.com/ui/static/resources17228094/ng-next-app/polyfills.js:1:85654

• The following log message occurs:
  vsphere_client_virgo.log
  

  [timestamp] [WARN] data-service-pool-###        ###### ###### ###### c.v.opsmgmt.client.advperfcharts.util.PerformanceCounterCache     Could not get all missing counter IDs! 

  
  
  dataservice.log
  

  [timestamp] [ERROR] data-service-pool-###        ###### ###### ###### ServicePropertyProviderAdapter [queryId: q-######:h5ui-getProperties:urn:vmomi:VirtualMachine:vm-#####:######-######-######-######-######:######] Error when fetching property {performanceCounterGroups} from property provider {class com.vmware.opsmgmt.client.advperfcharts.impl.PerformanceCountersPropertyProvider} java.lang.IllegalArgumentException: The validated object is null
  at org.apache.commons.lang.Validate.notNull(Validate.java:192)

Cause

This is a known issue that occurs when the vCenter Server is earlier than 7.0 Update 3 and the ESXi is 7.0 Update 3 or later.

Resolution

This issue will be resolved by updating vCenter Server to vCenter Server Update 3 or later.