VDC creation is failing at "create_vdc" task with error "The resource VCID moref=resgroupxxxx was not resolved."

Products

• VMware Cloud Director

Issue/Introduction

VDC creation fails at the "create_vdc" task when attempting to create a new Organization VDC through the vCloud Director UI (vCD > Resources > Cloud Resources > Organization VDCs) with below error.

Environment

VMware Cloud Director 10.x

Cause

This issue occurs due to a mismatch between the VMware vCenter inventory and the VMware Cloud Director (VCD). Specifically, the error indicates that a resource pool referenced by VCD no longer exists or is out of sync with the vCenter Server.

Resolution

SSH access was established to all vCD cells, and the VMware Cloud Director services were restarted using the following command: service vmware-vcd restart

For the complete procedure, please refer to “Steps to stop, start, or restart the VMware Cloud Director service before rebooting the nodes.”

After the services were successfully restarted, the VMware Cloud Director provider portal was accessed, and the vCenter Server instance was reconnected to VMware Cloud Director as outlined in the referenced documentation. Reconnect a vCenter Server Instance to Your VMware Cloud Director

Following these steps, VDC creation operations completed successfully.