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Installation of CIC runs into error 1603

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Article ID: 42166

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Symptoms: 

When installing Client Automation manager, the installation aborts at the point where CIC is being installed. Following error pops up:

<Please see attached file for image>

2016-01-22 11_06_30-ROHQBUW12CM20 - error.jpg

CICSetup.log contains messages similar to:

 

12:35:31 CIC Setup started in Installation Mode

12:35:31 CIC Setup is running unattended

12:35:31 Setting installer backgound with product name - Content Import Client

12:35:31 OS Language is English (1033)

12:35:31 Selected Language is - 1033

12:35:31 Reading D:\ITCM 12.8  DVD1\WindowsProductFiles_x86\CIC\Config.ini->InstallInfo->CICManagerShortcuts

12:35:31 CICManagerShortcuts = 0

12:35:31 EULA license accepted.

12:35:31 Application features will be installed.

12:35:31 Readme features will be installed.

12:35:31 Readme icon will be installed.

12:35:31 SilentReadData - This is ONLINE MODE

12:35:31 Criteria - Microsoft SQL Server

12:35:31 CIC Manager shortcuts will not be installed

12:35:31 FeatureSelectItem for CICMgrShortcuts set to FALSE

12:35:31 Beginning SQL Server CA-MDB check.

12:35:31 Server:   rohqbuw12cm20.ro.int.kaufland

12:35:31 Instance: SQLCA

12:35:31 User:     ca_itrm_CIC

12:35:31 Password: ********

12:35:31 Port:     10000

12:35:31 MDB Name: mdb

12:35:31 Driver:   C:\Users\dsmadmin\AppData\Local\Temp\1\{CA0E6B5D-F820-477F-80C4-23F97C6CD2E2}\

12:35:32 SQL Server CA-MDB validation failed

12:35:34 Installation aborted

Environment:  

Domain Manager on Windows platform

Cause: 

Installation takes place from DVD image whose path contains a space D:\ITCM 12.8  DVD1\WindowsProductFiles_x86

Resolution:

Although it is a good idea to copy the DVD image to the local hard drive and initiate the setup.exe from that path, make sure the path you copy the DVD image to is a simple path, no special characters, preferably short (no longer than 8 characters), e.g. C:\ITCM128

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Attachments

1558722012260000042166_sktwi1f5rjvs16wa2.jpeg get_app