Hung Virtual Machine Data Collector or Data Aggregator with available memory

Article Id: 4216

Status: Published

Updated On: 14-02-2018 06:54

Legacy Id: TEC1005334

Products:

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction:

Data aggregator or data collector hang and the polling stops. The only way to start polling is restart of data aggregator or data collector.

Cause:

Resource starvation during high usage by the other VM servers in a shared VM resources environment.

Environment:

CA Peformance Management 2.8

Resolution:

Reconfigure the Virtual Machine to have access to the necessary resources. The minimum memory settings should be at least the DA or DC memory allocation plus ActiveMQ allocation plus operating system requirements (2GB). Either set to Unlimited like the image below, or set Limit greater than the necessary memory

<Please see attached file for image>

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