vCenter がエラーのステータスであるために、SDDC Manager の Pre-check が失敗する。

Products

VMware SDDC Manager VMware Cloud Foundation

Issue/Introduction

免責事項：これは英文の記事「SDDC Manager Pre-check failing due to the vCenter in an ERROR status.」の日本語訳です。記事はベストエフォートで翻訳を進めているため、ローカライズ化コンテンツは最新情報ではない可能性があります。最新情報は英語版の記事で参照してください。

Symptoms

SDDC Manager の Pre-check が MGMT vCenter で以下のエラーにより失敗します :

(1) One of the workflows ("Add Domain", "Password Manager") has put the VC in Error state. Check for current/previous workflow in the task panel in UI. Remediation messages for corresponding task can be found on Task Aggregator on UI. Follow the remediation steps for resolving the issue. (2) Check for failed VC/PSC upgrade, wait for a few minutes and retry.

一部のケースでは、SDDC Manager に以下のエラーが表示されることがあります。
```
Update not possible while vcsa is in failed state
```

/var/log/vmware/vcf/lcm/lcm.log 内のエラー

ERROR [vcf_lcm,627######3d60,1528] [c.v.e.s.l.s.impl.UpgradeServiceImpl,http-nio-127.0.0.1-7400-exec-10] Failed to get resource name for ESX_HOST with id 535b####-####-####-########5822
ERROR [vcf_lcm,627######3d60,1528] [c.v.e.s.l.a.i.i.LogicalInventoryClient,http-nio-127.0.0.1-7400-exec-10] logical inventory - get ESXi host failed for ESXi host ID b4c4####-####-####-########2d59 org.springframework.web.client.HttpClientErrorException$NotFound: 404 : "{"errorCode":"RESOURCE_NOT_FOUND_WITH_ID","arguments":["ResourceInventoryController","b4c4####-####-####-########2d59"],"message":"Resource ID: b4c4####-####-####-########2d59 not found in ResourceInventoryController","causes":[{"type":"com.vmware.evo.sddc.inventory.model.InventoryNotFoundException","message":"Resource ID: b4c4####-####-####-########2d59 not found in Esxi"}],"referenceToken":"R309LB"}"
k.web.client.HttpClientErrorException.create(HttpClientErrorException.java:113)

/var/log/vmware/vcf/commonsvcs/vcf-commonsvcs.log 内のエラー

INFO  [common,529####a50f,154d] [c.v.e.s.i.r.a.c.ResourceInventoryController,http-nio-127.0.0.1-7100-exec-2938] getHosts(): id = b4c4####-####-####-########2d59
INFO  [common,529####a50f,154d] [c.v.e.s.i.s.EsxiInventoryServiceImpl,http-nio-127.0.0.1-7100-exec-2938] Get Esxi - b4c4####-####-####-########2d59
ERROR [common,529####a50f,154d] [c.v.e.s.i.d.s.client.TypedClientImpl,http-nio-127.0.0.1-7100-exec-2938] Inventory Error, Resource ID: b4c4####-####-####-########2d59 not found in Esxi
ERROR [common,529####a50f,154d] [c.v.e.s.i.s.EsxiInventoryServiceImpl,http-nio-127.0.0.1-7100-exec-2938] Inventory Error, Resource ID: b4c4####-####-####-########2d59 not found in Esxi
ERROR [common,529####a50f,154d] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7100-exec-2938] [QLVA6P] RESOURCE_NOT_FOUND_WITH_ID Resource ID: b4c4####-####-####-########2d59 not found in ResourceInventoryController com.vmware.evo.sddc.inventory.model.InventoryNotFoundException: Resource ID: b4c4####-####-####-########2d59 not found in ResourceInventoryController
        at com.vmware.evo.sddc.inventory.rest.api.controller.ResourceInventoryController.getHosts(ResourceInventoryController.java:521)
        at jdk.internal.reflect.GeneratedMethodAccessor261.invoke(Unknown Source)

Cause

Platform DB の vCenter のカラムが ERROR のステータスのため発生します。

Resolution

vcf ユーザーで SDDC Manager に SSH 接続し、suコマンドで root になります

SDDC の DB 内で ERROR のステータスの vCenter を検索します

psql -h localhost -U postgres -d platform -c "select id,vm_hostname,status from vcenter where status!='ACTIVE'"

出力例

                  id                  |     vm_hostname     | status
--------------------------------------+---------------------+--------
 2730####-####-####-########d780 | vcsa02.example.com | ERROR
(1 row)

SDDC の DB で vCenter のステータスを ACTIVE に更新します

psql -h localhost -U postgres -d platform -c "update vcenter set status='ACTIVE' where id='<id from Step #2 >'"

SDDC Managerから Pre-check を実行する

Additional Information

SDDC Manager Pre-check failing due to the vCenter in an ERROR status.