VCF 9.0 deployment fails at 'Retrieve the status of the VCF Operations collector node addition to the existing VCF Operations' with error Request scaleout failed with error messageId "LCMVROPSYSTEM25127"

Products

• VMware SDDC Manager

Issue/Introduction

VCF 9 deployment fails 'Retrieve the status of the VCF Operations collector node addition to the existing VCF Operations'. Throws an error message 'Request scaleout failed with error cause [{"messageId":"LCMVROPSYSTEM25127","message":"Error while configuring the adapter."

/var/log/vrlcm/vmware_vrlcm.log on the Fleet Manager reports

INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- Since cloud proxy is getting set for collector, sleep for a minute before configuring VCF adapter.
INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsEndpoint]  -- Payload for VCF adapter configuration: {
  "id" : null,
  "name" : "DOMAIN NAME",
  "description" : "VMware Cloud Foundation Adapter",
  "collectorId" : "5",
  "certificates" : null,
  "serviceCredentials" : {
    "username" : "svc-ops-sddc-manager-####-#",
    "password" : "JXJXJXJX"
  },
  "serviceCredentialsUsed" : true,
  "resourceIdentifiers" : [ {
    "name" : "SDDCManager_Hostname",
    "value" : "sddcmanager.example.com"
  }, {
    "name" : "DomainMonitoringOnCreation",
    "value" : "true"
  } ]
}
INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- adminUrl: vcfops.example.com
INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- url to connect https://vcfops.example.com/suite-api/api/integrations/vcf
INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsConnector]  -- POST /suite-api/api/integrations/vcf: 400 400
INFO vrlcm[1312] [pool-3-thread-24] [c.v.v.l.d.v.VropsEndpoint]  -- Response received. Status code: 400 Response data: {"type":"Error","message":"Invalid input format.","moreInformation":[{"name":"errorMessage","value":"Failed to create VCF cloud account. vCenter instance id is missing for domain: DOMAIN-NAME"}],"httpStatusCode":400,"apiErrorCode":400}
ERROR vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- Failed :: VMware Aria Operations Adapter Configuration
ERROR vrlcm[1312] [pool-3-thread-24] [c.v.v.l.p.c.v.t.VcfAdapterConfigurationTask]  -- response data: {"type":"Error","message":"Invalid input format.","moreInformation":[{"name":"errorMessage","value":"Failed to create VCF cloud account. vCenter instance id is missing for domain: DOMAIN-NAME"}],"httpStatusCode":400,"apiErrorCode":400}

Environment

VMware Cloud Foundation 9.0

Cause

A race Condition in the Workflow due to possible caching issue. 

Resolution

To resolve the issue, vCenter status needs to be updated to ACTIVE in SDDC database. Contact Broadcom support for assistance.