IP Manager does not start

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

You are getting below errors in the IP domain log file and the IP Manager does not start:

 

[December 4, 2025 at 4:55:00 PM GMT+1 +167ms] t@1992260480 <Primary Thread>
AUTH-E-EREADSTREAM-While checkFeature was reading from "/opt/InCharge/IP/smarts/bin/system/sm_authority " encountered error
 <SYS>-ENOENT-No such file or directory

 

 

[December 4, 2025 at 4:58:10 PM GMT+1 +360ms] t@1992260480 <Primary Thread>
AUTH-E-EREADSTREAM-While Get_Credentials was reading from "/opt/InCharge/IP/smarts/bin/system/sm_authority " encountered error
 <SYS>-ENOTTY-Inappropriate ioctl for device

Environment

All supported releases of Smart

Resolution

• Get DNS settings checked with the network/server team.

• Re-install the IP manager if the issue still persists.