Cloud Proxies stuck at “Going Online”
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Cloud Proxies stuck at “Going Online”

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Article ID: 421424

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Updated On:

Products

VCF Operations

Issue/Introduction

During the upgrade of Aria Operations to version 8.18.x, the environment transitioned from Remote Collectors (RC) to Cloud Proxies (CP). Although the Cloud Proxies were deployed successfully, they remained in a perpetual “Going Online” state within the Aria Operations UI.
The collector and httpd-north logs, show repeated failures in com.vmware.vcops.collector.relay.http.HttpCommunicator.exchangeChunks, returning 404 – Not Found for API calls to /suite-api/internal/relay/chunks.

Snippets:
/storage/log/vcops/log/collector.log
ERROR [pool-3-thread-1]  com.vmware.vcops.collector.relay.http.HttpCommunicator.exchangeChunks - Failed to exchange chunks: status code = 404: ErrorMessage{apiErrorCode=0, httpStatusCode=404, message='Not Found', inputBodyLocation=null, validationFailures=null, moreInformation=null} com.vmware.ops.api.model.common.ErrorMessage@e55a40d7
ERROR [pool-3-thread-1]  com.integrien.alive.collector.ChunksTransferAgent.runExchange - Failed to transfer chunks. Error: Exchanged chunks result (CollectorChunksResult) is null.
ERROR [pool-3-thread-1]  com.vmware.vcops.collector.relay.http.HttpCommunicator.exchangeChunks - Failed to exchange chunks: status code = 404: ErrorMessage{apiErrorCode=0, httpStatusCode=404, message='Not Found', inputBodyLocation=null, validationFailures=null, moreInformation=null} com.vmware.ops.api.model.common.ErrorMessage@e55a40d7
ERROR [pool-3-thread-1]  com.integrien.alive.collector.ChunksTransferAgent.runExchange - Failed to transfer chunks. Error: Exchanged chunks result (CollectorChunksResult) is null.
[pool-3-thread-1]  com.vmware.vcops.collector.relay.http.HttpCommunicator.exchangeChunks - Failed to exchange chunks: status code = 404: ErrorMessage{apiErrorCode=0, httpStatusCode=404, message='Not Found', inputBodyLocation=null, validationFailures=null, moreInformation=null} com.vmware.ops.api.model.common.ErrorMessage@e55a40d7
[pool-3-thread-1]  com.integrien.alive.collector.ChunksTransferAgent.runExchange - Failed to transfer chunks. Error: Exchanged chunks result (CollectorChunksResult) is null.
[pool-3-thread-1]  com.vmware.vcops.collector.relay.http.HttpCommunicator.exchangeChunks - Failed to exchange chunks: status code = 404: ErrorMessage{apiErrorCode=0, httpStatusCode=404, message='Not Found', inputBodyLocation=null, validationFailures=null, moreInformation=null} com.vmware.ops.api.model.common.ErrorMessage@e55a40d7

/storage/log/var/log/httpd-north/access_log
 127.0.0.1 - - [09/Dec/2025:14:31:24 +1300] "POST /suite-api/internal/relay/chunks?_no_links=true HTTP/1.1" 404 183 "-" "vRealizeOpsClient 1.64"
 127.0.0.1 - - [09/Dec/2025:14:31:27 +1300] "POST /suite-api/internal/relay/chunks?_no_links=true HTTP/1.1" 404 183 "-" "vRealizeOpsClient 1.64"
 127.0.0.1 - - [09/Dec/2025:14:31:30 +1300] "POST /suite-api/internal/relay/chunks?_no_links=true HTTP/1.1" 404 183 "-" "vRealizeOpsClient 1.64"

Environment

Aria Operations 8.18

Cause

A version mismatch between the deployed Cloud Proxies (8.17/8.18) and the Aria Operations Analytics nodes (still on version 8.14). This incompatibility caused internal API calls (relay/chunks) to fail with HTTP 404 errors, resulting in the collector being unable to exchange data chunks with the Analytics nodes.

 

Resolution

Follow the below steps:

 

  • Move all integration-related data collection to the Analytics (Aria Operations) nodes.

  • Remove existing Remote Collectors.

  • Upgrade the Analytics nodes to version 8.18.x.

  • Deploy new Cloud Proxies using version 8.18.

  • Once both CPs and Analytics nodes run the same version, the Cloud Proxies register successfully and their status changes to Online.

 

Additional Information

https://knowledge.broadcom.com/external/article/368898

https://knowledge.broadcom.com/external/article/367358/cloud-proxies-originally-deployed-as-rem.html

 

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