soitoolbox functions that use the -x options don't work in SOI 4.3

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The functions that use the -x or --credentials options report errors accessing the com.ca.sam.util.Encryptor class:

C:\Program Files\CA\SOI\Tools>soitoolbox.orig.exe -x
Started 08/12/2025 at 21:40:08
-> Parsing configuration file soitoolbox.cfg ... Done, 61 lines processed
-> Autodetecting DB configuration... ERROR:  bad content - Auto detection of SOI DB configuration failed.
Reason:can't retrieve password (Error: Could not find or load main class com.ca.sam.util.Encryptor
Caused by: java.lang.ClassNotFoundException: com.ca.sam.util.Encryptor
)
Note: Auto detection works only when run on machine running SOI Application Server

 

 

Environment

• SOI 4.3 and 4.3 CU1

Resolution

• Download the soitoolbox.zip file attached to this article
• Export the soitoolbox.exe file
• Backup the soitoolbox.exe file in your \CA\SOI\Tools folder
• Copy the file to the \CA\SOI\Tools folder 
• Run the soitoolbox.exe as before
  

  C:\Program Files\CA\SOI\Tools>soitoolbox.exe -x --getConnectorStatus
  Started 08/12/2025 at 17:03:54
  -> Parsing configuration file soitoolbox.cfg ... Done, 61 lines processed
  -> Autodetecting DB configuration... Done
  -> Initializing DB connection to SAMStore@<hostname>:1433 (timeouts=20/30)...
  Connecting using SQL Server driver
  DONE
  -> Checking DB schema version... DONE
  
  Status of all connectors (even system ones):
  CA:00056_service-discovery          : RUNNING
  CA:00030                            : RUNNING
  CA:09993_<hostname>                 : RUNNING
  CA:09997_<hostname>                 : RUNNING

This fix will be included in SOI 4.3 CU2

Additional Information

Details about the soitoolbox utility can be found in the documentation linked below:

CA SOI Toolbox Utility