NetVoyant Service Manager Service crashes

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Article ID: 4213

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Updated On:

Products

CA NetVoyant (NetQoS / NV)

Issue/Introduction

NetVoyant service manager won't stay running.

 

The serviced log contains error similar to the following: 

omniORB: 2016-08-14 06:24:31.960000: throw BAD_PARAM from uri.cc:297 (NO,BAD_PARAM_BadSchemeName) 

omniORB: 2016-08-14 06:24:32.787000: throw OBJECT_NOT_EXIST frominProcessIdentity.cc:257 (NO,OBJECT_NOT_EXIST_NoMatch) 

omniORB: 2016-08-14 06:24:32.787000: throw OBJECT_NOT_EXIST from omniObjRef.cc:1155 (NO,OBJECT_NOT_EXIST_NoMatch)

Cause

Database corruption that could be caused by unexpected reboots or shutdowns.

Environment

NV 7.1

Resolution

1. Run mysqlcheck --auto-repair –A, on the problem Poller.

2. Stop the NetVoyant services on the problem Poller. 

3. Locate the directory named orb.db which is usually located at 

D: \NetVoyant\jre\bin\orb.db then RENAME orb.db TO ob.db_org 

4. Start the services 

 

After renaming the directory, the NetVoyant service manager is now running.