Client Automation - RC Status in status Locked

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control

Issue/Introduction

In Client Automation DSM Explorer GUI a machine has status Locked in RC Status column.

 

When we try to take control of this machine, following error appears :

Unable to establish a remote control session:

DSM Remote Control is not currently listening for connections

Environment

Client Automation - All Versions

Resolution

- Solution #1:


Simply right-click on the 'locked' machine in DSM Explorer and in the dialog that appears select:

    Remote Control -> Action -> Unlock

If this does not work after refreshing the display, then the following solution can be attempted on the client side:


- Solution #2


On the machine with Locked RC Status, open a DOS prompt and execute these commands :

caf stop rchost

ccnfcmda -cmd SetParameterAttribute -ps itrm/rc/host/general -pn settings -an Locked -v 0

caf start rchost