Powering on Workstation VMs fails with error "VMware Workstation unrecoverable error: (vcpu-x)"
search cancel

Powering on Workstation VMs fails with error "VMware Workstation unrecoverable error: (vcpu-x)"

book

Article ID: 421234

calendar_today

Updated On:

Products

VMware Workstation VMware Fusion

Issue/Introduction

  • Powering on Workstation VMs fails with the error."VMware Workstation unrecoverable error: (vcpu-x)"
  • Upon checking the vmware.log For the VM, we see the following Backtrace and error.
YYYY-MM-DDTHH:MM:SS.753Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] Backtrace:
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[00] frame 0x33c57ff920 IP 0x7ff75d5bd481 params 0x6fb80000005 0 0 0x70006 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x000000000008c481] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x8d481
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[01] frame 0x33c57ff960 IP 0x7ff75d55eaec params 0x10 0x33c57ffa20 0x1 0x1cb7c5138c0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x000000000002daec] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x2eaec
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[02] frame 0x33c57ff9f0 IP 0x7ff75d5a5f7d params 0x1cb7c5138c0 0x1cb7c5138c0 0x2658 0x1cb7c516a30 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000074f7d] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x75f7d
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[03] frame 0x33c57ffa50 IP 0x7ff75d587b2a params 0x1cb7c513cd0 0x1cb7c5138c0 0x1cb7c5138c0 0x2 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000056b2a] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x57b2a
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[04] frame 0x33c57ffa80 IP 0x7ff75d558750 params 0 0x1cb7c513cd0 0x1cb7c5138c0 0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000027750] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x28750
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[05] frame 0x33c57ffb20 IP 0x7ff75d555d4d params 0x1cb7c513db0 0x1cb7c513db0 0x1cb7c5138d0 0x1cb7c516788 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000024d4d] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x25d4d
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[06] frame 0x33c57ffb70 IP 0x7ff75d55d967 params 0 0x7ff75e37c1d0 0 0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x000000000002c967] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x2d967
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[07] frame 0x33c57ffba0 IP 0x7ff75d549f4d params 0x7ff75e37c1c8 0 0x7 0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000018f4d] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x19f4d
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[08] frame 0x33c57ffbd0 IP 0x7ff75d548642 params 0x1cb79b12a78 0 0x1cb01e7a540 0x6fb48589176 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x0000000000017642] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x18642
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[09] frame 0x33c57ffc00 IP 0x7ff75db5a4f9 params 0 0 0 0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x00000000006294f9] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x62a4f9
YYYY-MM-DDTHH:MM:SS.754Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[10] frame 0x33c57ffc90 IP 0x7ff75dd80070 params 0 0 0 0 [C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe base 0x00007ff75d530000 0x0001:0x000000000084f070] <C:\Program Files (x86)\VMware\VMware Workstation\x64\vmware-vmx.exe>+0x850070
YYYY-MM-DDTHH:MM:SS.755Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[11] frame 0x33c57ffc98 IP 0x7ff98269e8d7 params 0 0 0 0 [C:\WINDOWS\System32\KERNEL32.DLL base 0x00007ff982670000 0x0001:0x000000000002d8d7] BaseThreadInitThunk
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] backtrace[12] frame 0x33c57ffcc8 IP 0x7ff983488d9c params 0 0x4f0fffffb30 0x4d0fffffb30 0x21 [C:\WINDOWS\SYSTEM32\ntdll.dll base 0x00007ff983480000 0x0001:0x0000000000007d9c] RtlUserThreadStart
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] Msg_Post: Error
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vcpu-2)
YYYY-MM-DDTHH:MM:SS.757Z +INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] Exception 0x80000003 (debug breakpoint) has occurred.
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] [msg.panic.haveLog] A log file is available in "C:\Users\XXX\Documents\Virtual Machines\VM_NAME\vmware.log".
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] [msg.panic.requestSupport.withoutLog] You can request support.
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] [msg.panic.requestSupport.vmSupport.windowsOrLinux]
YYYY-MM-DDTHH:MM:SS.757Z +INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
YYYY-MM-DDTHH:MM:SS.757Z +INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] You can also run the "vm-support" script in the Workstation folder directly.
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] [msg.panic.response] We will respond on the basis of your support entitlement.
YYYY-MM-DDTHH:MM:SS.757Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vcpu-2"] ----------------------------------------
  • Upon checking the VM settings, we will find that vhv is enabled. Go to VM > Settings > Hardware > Processors > Virtualization Engine > Option "Virtualize Intel VT-x EPT or AMD-V/RVI" will be checked.

  • The same can be confirmed from the vmware.log of the VM.
vmware.log 
YYYY-MM-DDTHH:MM:SS.289Z -INFO vmware-vmx.exe 13680 [ws@4413 threadName="vmx"] DICT                vhv.enable = "TRUE"

Environment

VMware Workstation

Cause

Virtualization Hardware (VHV) is not supported.

Resolution

Turn off VHV by this:

  1. Power off the VM.
  2. Go to VM > Settings > Hardware > Processors > Virtualization Engine and uncheck "Virtualize Intel VT-x EPT or AMD-V/RVI"

Additional Information

Virtualize Intel VT-x/EPT or AMD-V/RVI

Powered by Wolken Software