VM showing in 'Unknown' status and error 'The requested operation could not be executed on VM<VM_Name>. Stop the VM and try again 'while trying to delete them.

Products

• VMware Cloud Director

Issue/Introduction

• The VM or its associated vApp might show an 'Unknown' status in the vCD UI.
• Attempts to delete the VM is failing with an error.
• The system is displaying an immediate error message/banner without generating a corresponding task.
• Unable to import VM from vCenter with same name.

 

Environment

VMware Cloud Director 10.6.x

Cause

The vApp is still in powered-on and needs to be powered off before VM deletion.

Resolution

To resolve the issue, perform the following sequence of actions in the vCD UI:

1. Stop the affected vApp.
2. Delete the VM from within the vApp.
3. Delete the vApp entity entirely from All Actions>>Delete(if required).

Additional Information

Please refer to below document for more information:
Delete a vApp in the VMware Cloud Director Tenant Portal
Delete a Virtual Machine in the VMware Cloud Director Tenant Portal
Undeploy, Power Off, and Delete the vApp
Error: "The requested operation could not be executed on vApp <vapp_name>. Stop the vApp and try again" when deleting standalone VMs in Cloud Director