Sensor Update Job Showing no Status "--"

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Workload

Issue/Introduction

• Sensor update job is showing "--" for the status, instead of "Completed", "Stopped", or "In Progress"
• New update jobs may show "Sensor Update Failed with "Already part of another active job"

Environment

• Carbon Black Cloud Console

Cause

Issue with job service

Resolution

Open a technical support case and provide the update job name