Scheduled Alarm Reports output blank pdfs but work correctly when run manually

Products

• Network Observability
• CA Performance Management

Issue/Introduction

We are using SRM rib and Operational Reports.

 

We're having an issue where our scheduled report job is sending us a pdf file that goes to a completely blank screen.

We noticed that if we run the job manually the output is normal and as expected.

We see this ERROR in the PCService.log

 

ERROR | qtp1070926987-1613108    | 2025-12-03 08:47:50,752 | com.ca.im.portal.repository.ReportDownload                       

      | Error including JSPs: 

org.apache.jasper.JasperException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.repository.downloadURL_jsp

Caused by: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.repository.downloadURL_jsp

(error truncated for space)

Environment

DX NetOps :: All Supported Versions

Cause

 Possible corruption in JSP cache used by the Portal Jetty service

Resolution

 Recycle the Portal services

 

systemctl stop caperfcenter_console; systemctl stop caperfcenter_devicemanager; systemctl stop caperfcenter_eventmanager; systemctl stop caperfcenter_sso;

…

systemctl start caperfcenter_sso; systemctl start caperfcenter_devicemanager; systemctl start caperfcenter_eventmanager; sleep 20; systemctl start caperfcenter_console;

 

(these are single commands, run them just as you see them)