VCF Operations License cores do not match What is in the Business Service Console

Products

• VCF Operations

Issue/Introduction

• After purchasing additional license cores or moving cores over from another license for VMware Cloud Foundation (VCF), the new acquired licenses do not appear within the VCF Operations UI.
• The cores from the updated license are missing from VCF Operations.
• Users are unable to verify or apply the updated license count under License Management. The Business Service Console shows the correct number of cores.

Business Service Console:

VCF Operations:

Environment

VCF Operations 9.0.x

Cause

This issue occurs when the updated licenses have not been synchronized or imported into VCF Operations.

Resolution

Follow the steps below to ensure the new license cores are updated in VCF Operations:

• Log in to the VCF Operations UI as admin: (https://<VCF_OPS_FQDN_IP>/ui)
• In the left-hand navigation panel, go to: License Management > Registration
• Depending on the connectivity mode of your VCF Operations deployment:
  • If VCF Operations is in Connected Mode:
    • Click Update Licenses. VCF Operations will synchronize with the cloud licensing service and pull in the updated license cores.
      
  • If VCF Operations is in Disconnected Mode:
    • Download the updated license file from the Business Service Console.
    • Return to VCF Operations and click Import License File.
    • Upload the license file to manually update the license cores.
      
• After completing the update or import, navigate to: License Management > Licenses to verify that the new license cores are now visible in VCF Operations.
  

Additional Information

Add a License to VCF Operations